Petbarn, under the Greencross network, has been recognized as the Inside Retail Omni Channel Retailer of the Year for its exceptional customer service during the pandemic. The company swiftly adapted its operations to offer services like Zero Contact Click & Collect within 60 minutes and Same Day Delivery seven days a week, achieving an average delivery time of 57 minutes and a record 17 minutes through its e-commerce arm.
The CEO of Greencross, George Wahby, expressed his pride in receiving the award, attributing it to the dedication of the team in prioritizing pet owners and their pets. Wahby emphasized the company’s commitment to innovation and customer-centric practices, aiming to provide the best possible experience across all channels.
Throughout 2020, the Greencross network, comprising Petbarn, Greencross Vets, and various pet care services, swiftly implemented changes to enhance customer experiences. Greencross Vets introduced WebVet, offering 24/7 emergency access to veterinary care through video calls, while also implementing minimal contact protocols for in-person visits during the pandemic.
Petbarn, noticing a surge in pet adoption interest, facilitated the adoption process by partnering with organizations like Savour Life and the RSPCA. Over 7,000 dogs found forever homes through the online adoption platform, with Petbarn also launching the ‘Acts of Kindness’ initiative, providing pet care relief packages to deserving pet owners.
As a key player in the pet care industry, Petbarn offers a wide range of products and services aimed at promoting pet wellness. With over 8,000 products available both in-store and online, Petbarn serves as a valuable resource for pet owners seeking advice and supplies. The company’s commitment to supporting animal rescue groups was evident through its generous donations and relief efforts.
In addition to its retail operations, Petbarn takes pride in its knowledgeable staff and customer service representatives who are well-equipped to assist pet owners in making informed decisions. With a focus on pet health, nutrition, and overall well-being, Petbarn continues to lead the market in integrated pet care services.
The recognition of Petbarn as the Omni Channel Retailer of the Year highlights the company’s dedication to innovation, customer satisfaction, and community support. By swiftly adapting to changing market demands and prioritizing pet welfare, Petbarn has set a high standard for excellence in the pet care industry.
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